FAQs

How is it decided which area a box will be themed after next?

Our selection process for picking communities to theme boxes after takes place over many months. We typically find areas with thriving businesses and high quality products that we would like to showcase. Currently, we only parter with businesses inside of Ontario and have plenty of new partnerships upcoming.

If you have any special requests or communities you think we should work with feel free to reach out to us at LocalBoxes@gmail.com

How are charities determined for the proceeds of each box?

We choose charities that excel in providing aid to communities and initiatives that share our same values. The charities we help, can change throughout the year and we strive to continually help the causes that need support the most.

Suggestions for new charities to support are always welcomed, and we encourage you to reach out to us at LocalBoxes@gmail.com to let us know your thoughts.

Can you fulfil group orders?

Yes we can accommodate for group orders and other business or personal needs beyond that of what our website offers. Please Contact us regarding and special requests, including group orders, at LocalBoxes@gmail.com

How do I track my order?

Orders are usually shipped within 1-2 business days upon placing your order. Apart from your order confirmation, you should receive a secondary email with enclosed tracking information. If there are issues with your order regarding shipment and tracking, please do not hesitate to contact us at LocalBoxes@gmail.com

I require a refund or return on my purchase

Unfortunately, we do not accept returns once a box has been shipped. However, if there is a problem with your box including missing items, damaged goods, or any other major issues we would be happy to accommodate you and offer refunds on a case by case basis. Please contact us at LocalBoxes@gmail.com